Support

Look here first

• The troubleshooting reference: a cue that will not fire, a file that has moved, a device that dropped out mid-show, a trigger that is not being heard.
• The guides build a show from nothing, and the reference has every cue type, field and setting.

A message that says what you did and what happened is answered in one pass rather than three, and a line from the log is worth more than a description of the sound it made.

Report a problem

Cuerunner ▾ → Report a Problem… builds the report for you and shows it in full before anything leaves: the version, the machine, what the audio engine says about itself, the crash dumps Windows or macOS left, and the end of the session log. Say what happened in the box above it.

Copy and Save… keep it on your machine. Email… puts it on the clipboard and opens a message to orders@cuerunner.app for you to paste it into and send.

Cuerunner sends nothing itself, ever: no crash uploads, no usage counts. Your home folder is replaced by ~; the report holds no cue names, and no show contents. Crash dumps are listed by name and are not included — attach one if asked.